Terms and Conditions

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Please ensure you have read and understood these Terms & Conditions before making a booking.

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Service Location

Your vehicle must be parked in a safe and suitable location for us to carry out the service.

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We will not work on vehicles parked on busy or dangerous roads. We are also unable to work in pay-and-display or private car parks unless permission has been granted for us to do so.

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Vehicle Condition

If your vehicle is heavily soiled with excessive pet hair, mud, mould, staining or other contaminants, additional charges may apply.

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Quotes provided over the phone or by message are based on the description and information supplied by the customer.

 

Please provide an accurate description of the vehicle’s condition and, where possible, photographs before your booking.

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If the condition of the vehicle is significantly different from what was described, the price may be adjusted before work begins.

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Payment

We accept payment by cash or bank transfer.

 

Bank transfers must be made in full immediately after the service has been completed.

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Deposits

A 10% deposit may be required for larger or more time-intensive services.

 

Where a deposit is required, your booking may not be confirmed until the deposit has been received.

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Cancellations

If you cancel your booking less than 24 hours before the agreed appointment time, your deposit may be non-refundable.

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If we need to cancel your booking for any reason, we will offer to:

• Reschedule your appointment within the following 14 days, or

• Refund your deposit in full.

 

Changes to the Service

If additional work is required once we inspect the vehicle, we will discuss any extra charges with you before carrying out that work.