At Alves Detailing, we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains what information we collect when you visit our website, contact us, submit an enquiry or booking request, or use our services. It also explains why we use your information, how we protect it, and the rights you have under UK data protection law.

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1. Who We Are

Alves Detailing provides mobile vehicle detailing and valeting services.

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For the purposes of UK data protection law, Alves Detailing is responsible for the personal information described in this Privacy Policy.

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You can contact us using:

Email: alvesdetailing@hotmail.com
Phone: 07859631313
Website: alvesdetailing.com

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2. Information We Collect

When you contact us, submit an enquiry or request a booking through our website, we may collect the following information:

• Your first and last name

• Your telephone number

• Your postcode

• Your vehicle make and model

• The detailing service or services you are interested in

• Information about access to electricity at the service location

• Information about available parking

• Any additional comments or information you choose to provide

• Details of your communications with us

 

Some information on our enquiry form is marked as required. If you do not provide the required information, we may not be able to properly assess your enquiry, arrange a booking or provide the requested service.

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When you use our website, certain technical information may also be collected automatically, including information such as your IP address, browser type, device information and how you interact with the website.

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3. How We Use Your Information

We may use your personal information to:

• Respond to your enquiries

• Discuss and recommend suitable detailing services

• Provide quotes where applicable

• Arrange and manage bookings

• Contact you regarding an enquiry or booking

• Confirm whether we can safely and practically provide a service at your location

• Provide the detailing or valeting service you have requested

• Maintain appropriate business and customer records

• Improve our website, services and customer experience

• Prevent misuse, fraud or security issues

• Comply with legal, tax, accounting or regulatory requirements

 

We will not use your personal information for purposes that are incompatible with those described above unless we have a lawful reason to do so.

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4. Our Lawful Basis for Using Your Information

Under UK data protection law, we must have a lawful basis for collecting and using personal information.

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Depending on the circumstances, we may rely on:

Contract — where using your information is necessary to take steps at your request before entering into a contract, arrange your booking or provide the service you have requested.

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Legitimate interests — where it is reasonably necessary for us to operate and manage our business, respond to enquiries, provide customer service, protect our business or improve our services, provided those interests do not override your rights and interests.

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Legal obligation — where we need to use or retain information to comply with a legal or regulatory requirement.

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Consent — where we specifically ask for your permission, such as for certain non-essential cookies. Where we rely on consent, you may withdraw it at any time.

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5. Why We Ask About Your Location, Parking and Electricity

As a mobile detailing business, we need certain information about the location where the service will take place.

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Your postcode helps us determine your location and whether we can provide our service in your area.

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We ask about parking because we need a suitable and safe place in which to work on your vehicle.

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We ask about access to electricity so that we can determine what equipment will be required to complete the service.

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This information is used only where relevant to assessing, arranging and carrying out your requested service.

 

6. Cookies

Our website uses cookies and similar technologies.

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Some cookies are strictly necessary for the website to operate correctly, including functions relating to security, stability and website functionality.

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We may also use non-essential cookies, such as functional, analytics or similar cookies, depending on the website features and services that are enabled.

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Where consent is required, non-essential cookies will not be used until you have made a choice through our cookie consent banner.

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You can use the cookie banner to:

• Accept cookies

• Decline non-essential cookies

• Manage your cookie preferences

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You can also manage or delete cookies through your browser settings.

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7. Sharing Your Personal Information

We do not sell or rent your personal information.

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We may share personal information where reasonably necessary with trusted third parties that help us operate our business, such as:

• Website hosting and technology providers

• Email and communications providers

• IT and security providers

• Professional advisers, such as accountants or legal advisers

• Authorities, regulators or law enforcement where required by law

 

Our website is built and hosted using Wix, which may process certain website and visitor information on our behalf as part of providing its services.

 

Where we use third-party service providers, they may only process personal information where appropriate for the services they provide to us and subject to applicable data protection requirements.

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8. International Data Transfers

Some of the technology providers we use may process or store personal information outside the United Kingdom.

 

Where personal information is transferred internationally, we will rely on an appropriate legal mechanism or safeguard where required under UK data protection law.

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9. How Long We Keep Your Information

We will only keep personal information for as long as reasonably necessary for the purpose for which it was collected.

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The length of time we retain information may depend on factors including:

• Whether you become a customer

• The nature of our relationship with you

• Whether we need the information to provide customer service

• Legal, tax or accounting requirements

• Whether information may be needed to establish, exercise or defend a legal claim

 

When information is no longer required, we will delete or anonymise it where appropriate.

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10. How We Protect Your Information

We take reasonable technical and organisational measures to protect personal information against accidental or unlawful loss, misuse, alteration, unauthorised access or disclosure.

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However, no website, electronic storage system or method of transmitting information over the internet can be guaranteed to be completely secure.

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11. Your Data Protection Rights

Depending on the circumstances, UK data protection law gives you rights over your personal information.

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These may include the right to:

• Request access to the personal information we hold about you

• Ask us to correct inaccurate or incomplete information

• Ask us to delete your personal information in certain circumstances

• Ask us to restrict the way we use your information

• Object to certain uses of your personal information

• Request the transfer of your information in certain circumstances

• Withdraw consent where we rely on consent to use your information

 

Not every right applies in every situation, as this can depend on why and how we are processing your information.

 

To make a request regarding your personal information, contact:

Email: alvesdetailing@hotmail.com
Phone: 07859631313

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12. Your Right to Object

You have the right to object to certain processing of your personal information where we rely on legitimate interests.

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If you wish to object to how we are using your personal information, please contact us using the details above.

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13. Complaints

If you have concerns about how we have handled your personal information, please contact us first so that we have an opportunity to address your concerns.

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You also have the right to make a complaint to the Information Commissioner's Office (ICO), the UK's data protection regulator.

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You can find information about making a complaint at the ICO website.

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14. Third-Party Links

Our website may contain links to websites, social media platforms or services operated by third parties.

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We are not responsible for the privacy practices of those third parties. If you follow a link to another website or service, we recommend reviewing its privacy information separately.

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15. Automated Decision-Making

We do not currently use personal information submitted through our website to make solely automated decisions that produce legal or similarly significant effects on individuals.

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16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our website, services, business practices or legal obligations.

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Any updated version will be published on this page and the Last updated date at the top will be changed accordingly.

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17. Contact Us

If you have any questions about this Privacy Policy, how we use your personal information or would like to exercise one of your data protection rights, please contact:

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Alves Detailing
Email: alvesdetailing@hotmail.com
Phone: 07859631313
Website: alvesdetailing.com